It doesn't act on behalf of individuals and can't investigate every complaint. See refund policy for the Dream 11 Super Smash. "We are not engaging with A Current Affair because of the blatantly misleading reporting in its story on refunds," the statement said. Instead I was sent the PDF email after the show. Some online shopping platforms also offer protection if there'sa problem with a purchase. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. For example, the terms and conditions could provide that the event organiser can change a performer line up in a festival. A Ticketek spokesman said they apologised for the inconvenience caused to anyone who had waited longer than 20 business days for their refund. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. No chance at all, I used to work for them. Then they refused to refund my money! Scalping, postponed events and cancellation. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. Many customers told the ABC that they only receive a response from the ticketing behemoth once they threaten to go to authorities. But borders closed and the tour was cancelled. "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. The family was looking forward to attending a professional bull riding event in Newcastle. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can," a spokesperson said. Ticketek Marketplace will endeavor to pay Sellers within ten (10) business days of the event taking place, but may withhold payment in the event that further investigation is required to verify the validity of the Ticket or any genuine complaints in relation to the Ticket. We accept reports where people consider a business is doing something they shouldnt do. The more complaints with Fair Trading regarding this sort of ticket culture will hopefully end the scalpers and vendors from not delivering on the promises. How AFCA investigates chargeback complaints. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. She desperately wants her money back after waiting five months. But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. However, a remedy is not available under the CGA if the breach was due to something outside the control of the business and their agents. They are sometimes called 'consumer affairs' or 'fair trading' agencies. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Kellie Davison is a Harry Styles superfan. The call centre shut the phone to the customer's face.. I'm out $991. Vratsa Software Community Higher Education Develop digital industry in Vratsa town through organizing courses and interesting IT events. means a requirement to move address imposed on. We may consider other Emergency Circumstances at our discretion. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. Some ticket resale sites can look similar to official ticket sites. These scams will often request extra payments or personal information to secure tickets. It is up to you and the reseller to resolve the issue. Tickets sold by authorised sellers often carry conditions that restrict their resale or transfer above their original value. A copy of the travel warning from the Government Agency. Attendance at business meetings and business travel. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. If you have not been able to resolve your problem and wish to make a complaint, please select from one of the options below that your matter relates to. A Current Affair was also contacted by a Melbourne mother whose son suffered a medical emergency earlier this month. I sent a message via the website and got the pdfs a day or so later. "Last year the industry ground to a halt. "Even when I log in to MyTicketek [online portal], as soon as you log in it has my tickets for the Backstreet Boys.". Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Auto news:Shock new reason behind car delays - drive.com.au, Ukraine crisis: Heroic acts while a nation is torn apart. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Write a review Ask a question. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Anyone can write a Trustpilot review. Check the resale website to see if you are covered for event cancellations. Ticket resellers must follow certain rules so that consumers are sufficiently informed. Where You have not been physically examined by a Doctor prior to the date of the Booking. We may take some form of. "I hope all regulators look at what's happening here," she said. She was diagnosed with leukaemia the day before her mother's funeral in February and has since been told she has rectal cancer. I would like to have this problem fixed quickly please. Sophie reads her rights, and takes her ticket and receipt showing her booking fee, back to the ticket seller. John is not able to get in to see the show and has lost his money. Abhorrently bad process for handling refunds and rescheduling due to illness. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of November last year. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. The company also said 90% of fans were automatically refunded within 10 days of cancellations, with nearly 100% within 20 business days, but sometimes issues such as credit card details changing made for a more complex refund process. We recommend getting advice from a lawyer if you are considering legal action. Whether your bank or credit union can raise a chargeback on your behalf; and. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. "Others, sadly, are still not so lucky," she said. Did you cancel travel during COVID? Now loding complaint with office of fair trading!! Groups at Telstra Dome in Melbourne can be ordered through Ticketmaster Groups on (03) 9685 2477. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. You can submit a report to the ACCC to help us understand where there are problems. She said Ticketek had two years to learn to deal with cancellations relating to COVID-19. If a refund is made, Ticketek may, to the extent permitted by law, retain any fee it has charged. Any temporary relocation for work must be for a period of at least 3 months. Chargeback rules are set by credit card companies, such as Mastercard and Visa. (Receipt required for Doctors note refund up to $100 or equivalent). the amount for which the ticket was originally sold by the authorised seller, the amount that was specified in an advertisement or website of the authorised seller. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. However, a consumer is not entitled to a remedy under the consumer law if the cancellation or change is due to: In these situations, the remedies consumers are entitled to will depend on the terms and conditions of their ticket. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). We missed the show! Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. that they are purchasing from a secure website. If I do not hear from you within 10 days, I will lodge a formal complaint with Consumer Affairs in my state. There no lawyers or judges. Hello fresh has an offer on Ticketek, which is a scam don't click it . I've bumped the ticket by responding as recently as January 2023. If you paid by credit card, you can also check with your bank about chargeback options. Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, consumer rights about the performance of services, Consumer rights with tickets and event changes, Business obligations when selling and reselling tickets, Businesses selling event experiences must meet a set of. You may also be entitled to compensation for damages and loss. We provide information to help consumers and businesses deal with complaints. There is no phone number, only an email which does not get answered. She is given a full refund of her seats plus her booking fee. Complaint forms all elicit the same lame form letter. A copy of a notice from the examination body, school, college, university confirming the change of date. i spent 2 hours online and still didn't manage to secure tickets. Absolutely appealing customer service!!!!! Ask your bank or credit card company what it is. Please also read the General Conditions of Refund. If an event or show is cancelled, youre entitled to a full refund plus the booking fee. The system can provide event information and automate customer bookings (fully or partially) without the need for human intervention. What a shame that the MCC forces members to use them. means the unforeseen change of the date of an examination that. "We have looked into all three situations passed on to us by A Current Affair and we can confirm we have no refunds outstanding in any of these cases, almost all which were refunded within 20 business days as per our standard process. Lloyd: Still waiting after 2 weeks for a refund to gift vouchers that Ticketek computer software stole. Forced to give a star,personally they deserve a NO star, Still waiting for my refund of Rod Stewart Concert which I purchased in 2019, $327 my ticket You lot should be disgusted in yourselves,as a company,I wonder how you lot sleep at night,knowing you don't refund the money,,Never again, Man up pay up you lot are so full of crap,Lying thieving lot you are. 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In a festival rights, and takes her ticket ticketek refund complaint receipt showing booking!
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