Find your ticket when you answer a few questions about you and your journey, Mersey Ferries Direct Cross River Service, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. Each of the paragraphs within this agreement operates separately. 16. Are there any restrictions in place when using a Solo Term Time Ticket? Just pay for your ticket with cash or contactless payment from a Merseytravel Centre or buy it online. 4.3 Apprentice Solo Tickets are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. 10.3 Trio Adult Annual Tickets may be renewed up to seven days prior to the date of expiry stated on the front of your ticket. The Apprentice Travelcard for 19 - 24 year olds The Apprentice Travelcard means young people enrolled in apprenticeships can get half price on train travel across Merseyside when buying weekly and monthly Railpass tickets. You can buy them online without having to visit a Merseytravel Centre. What if I lose my smart Solo Term Time Ticket or it is stolen? If you would prefer to speak to someone about planning your journey, you can call our customer services team on 0151330 1000. If you do not receive your ticket within sevendaysplease email. 7.3 You will need to provide us with a completed Term Time Railpass Application Form and a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Adult or Young Persons Term Time Railpass. Your ticket activates on the day you first use it. 6. You may contact us to end the contract if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance. If an automatic lane is used the Fast Tag will not work and you must pay the correct cash toll fare rate. To link a smartcard you will need to verify your email address and then enter the last 8 digits of your smartcard. 3. 11. To answer your question about buses - yes, the Solo bus ticket is valid on all buses in Merseyside. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. (b) Merseytravel shall duly observe all their obligations under the Data Protection Act 1998 and GDPR regulations which arise in connection with the agreement and will not disclose your information to third parties without your consent, other than partners for the purpose of administering the scheme unless we are required by law to do so. 2. train services (see note 1 below) and the Mersey The Merseyrail network stations will accept most major debit and credit cards (excluding American Express). Term Time Ticket Application (PDF, 1.14MB), Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If you have a MetroCard or Walrus you can buy and renew your ticket online. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. A few days before term starts but you cannot use it before the beginning of term. (c) You will not have to pay for Merseytravel to repair or fix a defect with the Account or Fast Tag under this clause, unless arising from a breach of the clauses of this Agreement on the part of the Account Holder or User(s) or a failure to fit the Fast Tag correctly in accordance with Clause 2(j). Merseytravel is committed to processing your personal information in a clear and transparent way. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Solo Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. 5.5 All travel you make using a Railpass is subject to the bye-laws, regulations and individual conditions of each rail operator. 3.2 Your Railpass is not valid for use on: 3.2.1 One-off special event services, unless otherwise agreed by the participating rail operators; 3.2.3 any other services as agreed by the participating rail operators. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is viaour. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. 4.1.6 a year (Solo Adult Annual Ticket) which can be purchased in paper format and will be valid from the day you first use it. We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. 8.4 In serious or repeat cases of Solo Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. Account Holder means the holder of the Concessionary T-FLOW Account. Introducing Merseytravel's Tickets for Adults. Anytime Day Single and Anytime Day Return tickets are valid . From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. Misuse7.1 My Tickets remain the property of Merseytravel at all times. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. Your ticket will be checked and the refund calculated. 14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. 12. (f) We may stop providing the Fast Tag Scheme at any time. Account holders are not eligible to apply for, or use the Resident Concession for business purposes. Railpass Application Form 23. Merseytravel is committed to processing your personal information in a clear and transparent way. I dont currently have a MetroCard - how do I get one? If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. 6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). You can just get the Arriva #89 all the way there from Liverpool airport. If you are unable to apply online, you can of course visit aMerseytravel Centreacross the region and buy it over the counter. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. If your card is reading on otherbusesthere may be an issue with the bus drivers ticket machine. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? Your ticket activates on the day you first use it. See page 13 for more details. I use my MetroCard or Walrus to buy Railpass tickets. Who should I contact with any queries? This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and. One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline or at a Merseytravel Centre or PayPoint retailer. 6.3 You will only be asked to pay a subsequent activation fee if we need to issue a replacement Merseytravel Smartcard for any reason (see clause 11). This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. A Young Person's Solo can now be used by anyone aged 18 and under. Payment(a) The Account Holder can make payments to their account by Direct Debit or online top-up via the Mersey Tunnels website or by setting up a monthly Direct Debit for additional journeys in addition to the concessionary journeys. 8.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or card used to purchase the Trio Ticket. Vehicles towing a trailer or Caravan must pay the class 2 toll. Please keep hold of this to help staff with any queries. Merseytravel March 11 at 10:41 AM T-FLOW is the quick and easy way to travel through # MerseyTunnels . Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. 8. 3. Check which, your journey starts in and which zone it ends in then make a note of the zones you travel through. We are unable to issue cash or cheque refunds. 6.4 We, our participating bus operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. I would like to update my personal details/password, how do I do this? 4.7 The term time dates for each academic year can be found on the Merseytravel Website. 5.3 You must follow any of our, or the train operators, instructions when using a Railpass when making a journey and you must let any driver or other member of staff of the train operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper format ticket (as the case may be) at any time during your journey if asked to do so. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. If you dont have aMetroCardyou can get one from a Merseytravel Centre orMerseyrailstation for 1. Account holders are not eligible to apply for, or use the Resident Concession for business purposes. Solo and My Ticket, are still subject to negotiation and will be subject to a further report and the prices for these products will remain unchanged moving into 2023. More about Merseyrail Only Railpass here. Monday to Friday during term time only, including half term. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and10.3.3 the Solo Ticket is surrendered to us with the request for a refund. Please email smart@merseytravel.gov.uk with the following details:-. Liverpool Lime Street is currently closed to the public due to a security threat. We aim to have normal service resumed as swiftly as possible. 1.3 These Terms were last updated in November 2020. The Fair Processing Notice in respect of Fast Tag, which details how your data is handled can be found on our website using the following link: https://www.merseytravel.gov.uk/Pages/Fair-Processing-Notices.aspx, 13. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. You can buy a Solo ticket for a week, a month, a year or a term. 4.3 Subject to clause 4.5, you can use a Saveaway Ticket on the dates for which it is valid and until 02:59 a.m. on the day following the expiry of the Saveaway Ticket. 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